This is to make life easier and more convenient for you so that you can relax during your treatment. It also reduces late cancellations and no shows, helping to ensure that there are more appointment times available for you.

You can change or cancel your appointment up to 24hr prior to your treatment booking. Contact our friendly customer service team via email or via the live chat on the website, or call on 0343 507 1888

Sometimes life happens and in the event of a true unavoidable emergency please contact customer services at the earliest opportunity who will do their best to get a solution. You can contact us via email or call us on 0343 507 1888.

If you have paid for your treatment with a gift card, in the event of a late cancellation or no show, your gift card will be redeemed up to the amount of your treatment.

This will use one of your treatments in your course.