Delivery & Shipping

Deliveries can be made within the UK and to rest of the world. We will deliver the merchandise in accordance with the delivery option selected by you. Whenever referred to, working days exclude Saturday, Sunday and Bank Holidays. Any delivery timescales are indicative only based on Royal Mail's guidelines.

Upon delivery of the merchandise to you, we will provide you with sufficient information to enable you to exercise your statutory right of cancellation or to return or exchange your merchandise. For further information please see the returns and the cancellation right sections within the general terms and conditions

Online Returns Policy

You are able to correct errors on your order up to the point at which you click on 'confirm order' on the final page of our ordering process. If you do discover any errors, please contact us as soon as possible.

Retail returns must be made within 14 days for unwanted goods and 30 days for faulty/damaged good for a full refund, without citing the reason for the return. The item must be returned unopened, unused and in good conditionIf the item was incorrect or faulty, we will refund your shipping/return costs too. 

We do not refund gift cards.

Christmas 2022 Royal Mail Delivery

Due to Royal Mail Strikes and early cut off dates for Christmas Delivery, we recommend selecting e-gift cards or express delivery when choosing your shipment method. We apologise if this causes any inconvenience. Our team are working very hard to get all orders out in time for Christmas Deliveries. 

Royal Mail Last Posting Dates

Monday 12th December - 2nd Class Delivery (Standard Delivery Method)

Friday 16th December - 1st Class Delivery (Express Delivery Method)

Royal Mail Postal Strikes

Due to the current strikes at Royal Mail our delivery times may be affected over the next few months. We will do our best to get any shipments sent out as soon as possible. We ask for your patience if you have made an order and it’s taking longer than usual. The strike dates in December are planned to be the following:

  • Friday 9th
  • Sunday 11th
  • Wednesday 14th
  • Thursday 15th
  • Friday 23rd
  • Saturday 24th