Delivery & Shipping

Deliveries can be made within the UK and to rest of the world. We will deliver the merchandise in accordance with the delivery option selected by you. Whenever referred to, working days exclude Saturday, Sunday and Bank Holidays. Any delivery timescales are indicative only based on Royal Mail's guidelines.

Upon delivery of the merchandise to you, we will provide you with sufficient information to enable you to exercise your statutory right of cancellation or to return or exchange your merchandise. For further information please see the returns and the cancellation right sections within the general terms and conditions

Online Returns Policy

You are able to correct errors on your order up to the point at which you click on 'confirm order' on the final page of our ordering process. If you do discover any errors, please contact us as soon as possible.

Retail returns must be made within 14 days for unwanted goods and 30 days for faulty/damaged good for a full refund, without citing the reason for the return. The item must be returned unopened, unused and in good conditionIf the item was incorrect or faulty, we will refund your shipping/return costs too. 

Our gift cards and courses are non-refundable. Your PURE Gift Card or Treatment Course is valid for up to 24 months (depending on item purchased) and can be redeemed at any of our locations across the UK. If you have any queries about this or lost/expired gift cards please contact customer services by emailing 

Refunds are processed centrally and not by each location

Online Discounts must be processed at the point of payment. Any reimbursements will be added as a pre-payment on your next visit.