Refund policy

Online Returns Policy

You can correct errors on your order up to the point at which you click on 'confirm order' on the final page of our ordering process. If you do discover any errors, please contact us as soon as possible.

Retail returns must be made within 14 days for unwanted goods and 30 days for faulty/damaged goods for a full refund, without citing the reason for the return. The item must be returned unopened, unused and in good condition. If the item is incorrect or faulty, we will refund your shipping/return costs too. 

Our gift cards and courses are non-refundable. Your PURE Gift Card or Treatment Course is valid for up to 24 months (depending on the item purchased) and can be redeemed at any of our locations across the UK. If you have any queries about this or lost/expired gift cards please contact customer services by emailing customerservices@purespauk.com.

Refunds are processed centrally and not by each location

Online Discounts must be processed at the point of payment. Any reimbursements will be added as a pre-payment on your next visit.