As part of your membership, you get your allocated credits per month. For active members, unused credits from this month will not expire, so that you can save them up as credit for next month.

All memberships are valid at all PURE locations across the UK so you can enjoy treatments whilst travelling. Please note that spa facilities and treatment availability vary across our spas.

You can cancel your appointment at any time more than 24 hours in advance, free of charge. If you cancel your treatment out with our cancellation policy window, or are a no-show, you forfeit your service credits.

The credit card you use when signing up will be charged each month on the same day i.e. if you sign up on the first day of the month, your membership payment will be taken out on the first day of every month.

You can cancel your membership at any time with 30 days’ notice, any remaining credits must be used 30 days after your cancellation notice. Memberships can be cancelled within your customer profile or contact us and we will cancel it for you.